Frequently Asked Questions

1) Do insert 2 units for the items that are on Buy 1 Free 1 (Buy 2 for the price of 1) to enjoy this special promotion.
2) Input specific promo code if stated
3) Item(s) will reflect as two units at cart level and usual price will reflect on checkout page.

B1F1 With Promo Code

B1F1 Without Promo Code

I placed an order online and the order status is 'Pending'. What does this mean?

Why have I not received a confirmation email/Invoice receipt?

Shipping Related

How do I redeem e-Gift Card?

The screen shows "404" error / goes blank when making payment.

What are the payment options?

Returns & Refunds

I would like to do an refund of my items bought on your webshop?

How long does it take for the refund amount to be credited back to me?

Exchanges

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Membership discount is not applied when I add products into shopping cart for Buy 1 Free 1 promotion

After you have linked your LAC Club account,
**Kindly refer to the ⓘ icon on the T&C

B1F1 With Promo Code

B1F1 Without Promo Code

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