Frequently Asked Questions
Frequently Asked Questions
What are the delivery charges? (Local delivery in Malaysia)
Orders above RM200 (exclude Protein): Free
Delivery cost is incurred to the order(s) with value less than RM200*. The charges as below:
Region | First kg (RM) | Following kg (RM) |
---|---|---|
West Malaysia | 7.5 | 1 |
East Malaysia | 15 | 13 |
* Note: Protein products are excluded from Free Delivery terms.
Ninja Van and/or DHL is our designated courier partner for our online platform. Your parcel shall reach you with an estimation of :
West Malaysia: 2-3 business days
East Malaysia: 5-7 business days (Changes in the flight schedule might cause some slight delay for East Malaysia)
You may track your delivery status by clicking below:
Ninja Van by clicking https://www.ninjavan.co/en-my/tracking
DHL E-Commerce by clicking https://www.dhl.com/my-en/home/tracking/tracking-ecommerce.html
Delivery timings:
Monday to Friday - 9am - 6pm
Saturday - 9am to 1pm
Sunday & Public Holidays - No delivery
If you have not placed an order: Please login, and click on 'My Account' followed by 'Update Profile'.
If you have placed an order: Please notify us via email hello@lacworldwide.com.my immediately stating your order number and the intended new address. Our Customer Service personnel will get back to you within 1 full working day.
*Please note that changes in shipping address details after submission of order may incur additional order processing time and delay in delivery.
Our delivery personnel will attempt to call if you are unavailable to receive your order when it arrives. Reschedule of delivery will be arranged.
Please arrange an authorised person to receive your items on your behalf, or rescheduling of delivery will be done when you received a call from the delivery personnel.
We only do domestic delivery within Malaysia.
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