Frequently Asked Questions
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Frequently Asked Questions
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Orders Related
What are the delivery charges? (Local delivery in Malaysia)
Orders above RM200 (exclude Protein): Free
Delivery cost is incurred to the order(s) with value less than RM200*. The charges as below:
| Region | First kg (RM) | Following kg (RM) |
|---|---|---|
| West Malaysia | 7.5 | 1 |
| East Malaysia | 15 | 13 |
* Note: Protein products are excluded from Free Delivery terms.
When will I receive my order?
Ninja Van and/or DHL is our designated courier partner for our online platform. Your parcel shall reach you with an estimation of :
Orders made during peak seasons like Black Friday, 10.10, 11.11, 12.12, Christmas Eve/ Day, New Year Eve/ Day, Chinese New Year Eve/ Day, delivery from courier company may be delayed due to overloading with orders.
Please note that our office will be closed on PH & eve of Chinese New Year.
West Malaysia: 2-3 business days
East Malaysia: 5-7 business days (Changes in the flight schedule might cause some slight delay for East Malaysia)
You may track your delivery status by clicking below:
Ninja Van by clicking https://www.ninjavan.co/en-my/tracking
DHL E-Commerce by clicking https://www.dhl.com/my-en/home/tracking/tracking-ecommerce.html
What are the delivery timings?
Delivery timings:
Monday to Friday - 9am - 6pm
Saturday - 9am to 1pm
Sunday & Public Holidays - No delivery
I would like to change my shipping address/contact number.
If you have not placed an order: Please login, and click on 'My Account' followed by 'Update Profile'.
If you have placed an order: Please notify us via email hello@lacworldwide.com.my immediately stating your order number and the intended new address. Our Customer Service personnel will get back to you within 1 full working day.
*Please note that changes in shipping address details after submission of order may incur additional order processing time and delay in delivery.
What if I am not at home when the order arrives?
Our delivery personnel will attempt to call if you are unavailable to receive your order when it arrives. Reschedule of delivery will be arranged.
I will not be home during the delivery timing.
Please arrange an authorised person to receive your items on your behalf, or rescheduling of delivery will be done when you received a call from the delivery personnel.
International Shipping
We only do domestic delivery within Malaysia.
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