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Frequently Asked Questions

VIP Membership

How can I update my new mailing address/contact number/communication channels?

I am a member. Why can't I login?

How do I sign up & how much is the membership fee?

When is my membership valid till?

I do not have / forgot my PIN code

How can I unsubscribe from e-newsletter?

My birthday falls on this month. Am I entitled to the birthday privileges?

How can I add myself into/ remove myself from your mailing list?

My birthday falls on this month. Am I entitled to the birthday privileges?

How can I unsubscribe from e-newsletter?

Error Message shown on website.

Is my personal data safe if I create an account?

I didn’t receive email to reset password

Orders Related

I wish to cancel my order. What should I do?

Can I redeem my BonusRM online?

Do I get BonusRM for shopping online?

I signed in with my VIP membership, but do not see any discount.

The promo code is not working. What should I do?

VIP discount is not applied when I add products into shopping cart for Buy 1 Free 1 promotion

Do you offer self-collection?

I placed an order online and the order status is 'Shipped'. What does this mean?

VIP discount is not reflected when I add products into shopping cart

I placed an order online and the order status is 'Pending'. What does this mean?

Why have I not received a confirmation email/Invoice receipt?

Shipping Related

Payment Related

What are the payment options?

The screen shows "404" error / goes blank when making payment.

How do I offset my purchases with my BonusRM?

Returns & Refunds

How long does it take for the refund amount to be credited back to me?

I would like to do an refund of my items bought on your webshop?

Exchanges

I would like to do an exchange of my items bought on your webshop.

Here are some things to note:

1. Exchange policy is only applicable to wrong item(s) sent or defective item(s) received in your online order within 14 days from receiving your order.

2. This is subjected to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value any other methods at the discretion of lacworldwide.com.my

We will not charge shipping costs for the return of faulty or damaged items."

Please note that e-Gift Cards and VIP Memberships are non-returnable and non-refundable.

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Career

I would like to do an exchange of my items bought on your webshop.

I would like to do an exchange of my items bought on your webshop.

Here are some things to note:

1. Exchange policy is only applicable to wrong item(s) sent or defective item(s) received in your online order within 14 days from receiving your order.

2. This is subjected to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value any other methods at the discretion of lacworldwide.com.my

We will not charge shipping costs for the return of faulty or damaged items."

Please note that e-Gift Cards and VIP Memberships are non-returnable and non-refundable.

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