Frequently Asked Questions

1. Exchange policy is only applicable to wrong item(s) sent or defective item(s) received in your online order within 14 days from receiving your order.

2. Product exchange is subject to stock availability and approval. We reserve the right to do an exchange by way of an item(s) of a similar value any other methods at the discretion of LAC Malaysia

We will not charge shipping costs for the return of faulty or damaged items.

Please note that E-Gift cards and LAC Club Memberships are non-returnable and non-refundable.

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I would like to do an exchange of my items bought on your webshop.

Here are some things to note:

1. Exchange policy is only applicable to wrong item(s) sent or defective item(s) received in your online order within 14 days from receiving your order.

2. Product exchange is subject to stock availability and approval. We reserve the right to do an exchange by way of an item(s) of a similar value any other methods at the discretion of LAC Malaysia

We will not charge shipping costs for the return of faulty or damaged items.

Please note that E-Gift cards and LAC Club Memberships are non-returnable and non-refundable.

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