Frequently Asked Questions

Alternatively, please contact our Customer Service on LiveChat or EMAIL us at customerservice@lacworldwide.com.my for assistance. Our Customer Service personnel will get back to you within the next business day.

Do I get LAC$ for shopping online?

Can I redeem my LAC$ online?

Membership discount is not applied when I add products into shopping cart for Buy 1 Free 1 promotion

I placed an order online and the order status is 'Pending'. What does this mean?

Why have I not received a confirmation email/Invoice receipt?

Shipping Related

How do I redeem e-Gift Card?

The screen shows "404" error / goes blank when making payment.

What are the payment options?

Returns & Refunds

I would like to do an refund of my items bought on your webshop?

How long does it take for the refund amount to be credited back to me?

Exchanges

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Career

I wish to cancel my order. What should I do?

You may refer to your order status at My Account --> Order History.

The order can only be cancelled when the status is "Created/ New" by clicking "Cancel Order' button from the drop-down menu.

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