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Frequently Asked Questions

Membership

What are the LAC Club Membership privileges?

How do I sign up & how much is the membership fee?

Is my personal data safe if I create an account?

When is my membership valid till?

I am a member. Why can't I login?

How can I update my new mailing address/contact number/communication channels?

My birthday falls on this month. Am I entitled to the birthday privileges?

How can I unsubscribe from e-newsletter?

How can I unsubscribe from e-newsletter?

Error Message shown on website.

How can I add myself into/ remove myself from your mailing list?

I didn’t receive email to reset password

I do not have / forgot my PIN code

Orders Related

I signed in with my LAC membership, but do not see any discount.

The promo code is not working. What should I do?

Membership discount is not reflected when I add products into shopping cart

I placed an order online and the order status is 'Shipped'. What does this mean?

Do you offer self-collection?

I wish to cancel my order. What should I do?

Do I get LAC$ for shopping online?

Can I redeem my LAC$ online?

Membership discount is not applied when I add products into shopping cart for Buy 1 Free 1 promotion

I placed an order online and the order status is 'Pending'. What does this mean?

Why have I not received a confirmation email/Invoice receipt?

Shipping Related

Payment Related

How do I offset my purchases with my LAC$?

How do I redeem e-Gift Card?

The screen shows "404" error / goes blank when making payment.

What are the payment options?

Returns & Refunds

I would like to do an refund of my items bought on your webshop?

How long does it take for the refund amount to be credited back to me?

Exchanges

E-Invoice Related

Important Announcement

In compliance with the e-invoicing regulation issued by the Inland Revenue Board of Malaysia (IRBM), LAC Malaysia started implementing e-invoices on 1 April 2025.

Note:

Please note that you can request an e-invoice until the last day of the month after the order is delivered.

Find out more about e-invoicing:

[How to Request E-Invoice]

[E-Invoice FAQ]

How to request your E-invoice

Frequently Asked Questions of E-Invoice

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Important Announcement

In compliance with the e-invoicing regulation issued by the Inland Revenue Board of Malaysia (IRBM), LAC Malaysia started implementing e-invoices on 1 April 2025.

Note:

Please note that you can request an e-invoice until the last day of the month after the order is delivered.

Find out more about e-invoicing:

[How to Request E-Invoice]

[E-Invoice FAQ]

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