Frequently Asked Questions

Yes. Upon checkout, under Step 3 Payment, select the box that says 'Use LAC$ & eGift Card' option during payment. Next, click "Redeem" to offset your purchase.

Membership discount is not applied when I add products into shopping cart for Buy 1 Free 1 promotion

I placed an order online and the order status is 'Pending'. What does this mean?

Why have I not received a confirmation email/Invoice receipt?

Shipping Related

How do I redeem e-Gift Card?

The screen shows "404" error / goes blank when making payment.

What are the payment options?

Returns & Refunds

I would like to do an refund of my items bought on your webshop?

How long does it take for the refund amount to be credited back to me?

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How to request your E-invoice

Frequently Asked Questions of E-Invoice

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Can I redeem my LAC$ online?

Yes. Upon checkout, under Step 3 Payment, select the box that says 'Use LAC$ & eGift Card' option during payment. Next, click "Redeem" to offset your purchase.

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