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Frequently Asked Questions

VIP Membership

How can I unsubscribe from e-newsletter?

Is my personal data safe if I create an account?

How can I update my new mailing address/contact number/communication channels?

My birthday falls on this month. Am I entitled to the birthday privileges?

I do not have / forgot my PIN code

How can I unsubscribe from e-newsletter?

Error Message shown on website.

How do I sign up & how much is the membership fee?

When is my membership valid till?

How can I add myself into/ remove myself from your mailing list?

I am a member. Why can't I login?

I didn’t receive email to reset password

My birthday falls on this month. Am I entitled to the birthday privileges?

Orders Related

Why have I not received a confirmation email/Invoice receipt?

VIP discount is not reflected when I add products into shopping cart

I placed an order online and the order status is 'Shipped'. What does this mean?

Do you offer self-collection?

I signed in with my VIP membership, but do not see any discount.

I wish to cancel my order. What should I do?

Do I get BonusRM for shopping online?

Can I redeem my BonusRM online?

Can I redeem my BonusRM online?

Yes, BonusRM redemption is available during checkout. Simply select the 'Use Bonus RM & eGift Card' option during payment.

VIP discount is not applied when I add products into shopping cart for Buy 1 Free 1 promotion

The promo code is not working. What should I do?

I placed an order online and the order status is 'Pending'. What does this mean?

Shipping Related

Payment Related

How do I offset my purchases with my BonusRM?

The screen shows "404" error / goes blank when making payment.

What are the payment options?

Returns & Refunds

I would like to do an refund of my items bought on your webshop?

How long does it take for the refund amount to be credited back to me?

Exchanges

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Can I redeem my BonusRM online?

Can I redeem my BonusRM online?

Yes, BonusRM redemption is available during checkout. Simply select the 'Use Bonus RM & eGift Card' option during payment.

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