Frequently Asked Questions

Alternatively, please contact our Customer Service on LiveChat or EMAIL us at customerservice@lacworldwide.com.my for assistance. Our Customer Service personnel will get back to you within the next business day.

Why have I not received a confirmation email/Invoice receipt?

Shipping Related

How do I redeem e-Gift Card?

The screen shows "404" error / goes blank when making payment.

What are the payment options?

Returns & Refunds

I would like to do an refund of my items bought on your webshop?

How long does it take for the refund amount to be credited back to me?

Exchanges

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I placed an order online and the order status is 'Pending'. What does this mean?

"Pending" refers to the payment is pending by our payment service provider.
Be rest assured that your payment & order remains safe and secured.

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