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Frequently Asked Questions

VIP Membership

How can I unsubscribe from e-newsletter?

Is my personal data safe if I create an account?

How can I update my new mailing address/contact number/communication channels?

My birthday falls on this month. Am I entitled to the birthday privileges?

I do not have / forgot my PIN code

How can I unsubscribe from e-newsletter?

Error Message shown on website.

How do I sign up & how much is the membership fee?

When is my membership valid till?

How can I add myself into/ remove myself from your mailing list?

I am a member. Why can't I login?

I didn’t receive email to reset password

My birthday falls on this month. Am I entitled to the birthday privileges?

Orders Related

Why have I not received a confirmation email/Invoice receipt?

VIP discount is not reflected when I add products into shopping cart

I placed an order online and the order status is 'Shipped'. What does this mean?

Do you offer self-collection?

I signed in with my VIP membership, but do not see any discount.

I wish to cancel my order. What should I do?

Do I get BonusRM for shopping online?

Can I redeem my BonusRM online?

VIP discount is not applied when I add products into shopping cart for Buy 1 Free 1 promotion

The promo code is not working. What should I do?

I placed an order online and the order status is 'Pending'. What does this mean?

Shipping Related

Payment Related

How do I offset my purchases with my BonusRM?

How do I offset my purchases with my BonusRM?

BonusRM redemption is available during checkout. Do note that you will have to utilise the full BonusRM redemption for your order. Simply select the 'Use BonusRM & eGift Card' option during payment.

The screen shows "404" error / goes blank when making payment.

What are the payment options?

Returns & Refunds

I would like to do an refund of my items bought on your webshop?

How long does it take for the refund amount to be credited back to me?

Exchanges

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How do I offset my purchases with my BonusRM?

How do I offset my purchases with my BonusRM?

BonusRM redemption is available during checkout. Do note that you will have to utilise the full BonusRM redemption for your order. Simply select the 'Use BonusRM & eGift Card' option during payment.

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