Frequently Asked Questions

Back

Frequently Asked Questions

VIP Membership

How can I update my new mailing address/contact number/communication channels?

I am a member. Why can't I login?

How do I sign up & how much is the membership fee?

When is my membership valid till?

I do not have / forgot my PIN code

How can I unsubscribe from e-newsletter?

My birthday falls on this month. Am I entitled to the birthday privileges?

How can I add myself into/ remove myself from your mailing list?

My birthday falls on this month. Am I entitled to the birthday privileges?

How can I unsubscribe from e-newsletter?

Error Message shown on website.

Is my personal data safe if I create an account?

I didn’t receive email to reset password

Can I redeem my BonusRM online?

Do I get BonusRM for shopping online?

I signed in with my VIP membership, but do not see any discount.

The promo code is not working. What should I do?

VIP discount is not applied when I add products into shopping cart for Buy 1 Free 1 promotion

I am a member. Why I can't enjoy the Buy 1 Free 1 promotion (Buy 2 for the price of 1)?

After linked your VIP account,

1) Do insert 2 units for the items that are on Buy 1 Free 1 (Buy 2 for the price of 1) to enjoy this special promotion.

2) Item(s) will reflect as two units at cart level and usual price will reflect on checkout page.

Do you offer self-collection?

I placed an order online and the order status is 'Shipped'. What does this mean?

VIP discount is not reflected when I add products into shopping cart

I placed an order online and the order status is 'Pending'. What does this mean?

Why have I not received a confirmation email/Invoice receipt?

Shipping Related

Payment Related

What are the payment options?

The screen shows "404" error / goes blank when making payment.

How do I offset my purchases with my BonusRM?

Returns & Refunds

How long does it take for the refund amount to be credited back to me?

I would like to do an refund of my items bought on your webshop?

Exchanges

About Us

Terms & Conditions

Privacy Policy

Back

Privacy Policy

Personal Data Protection Policy

General Data Protection Policy

Career

VIP discount is not applied when I add products into shopping cart for Buy 1 Free 1 promotion

I am a member. Why I can't enjoy the Buy 1 Free 1 promotion (Buy 2 for the price of 1)?

After linked your VIP account,

1) Do insert 2 units for the items that are on Buy 1 Free 1 (Buy 2 for the price of 1) to enjoy this special promotion.

2) Item(s) will reflect as two units at cart level and usual price will reflect on checkout page.

Can't Find What You Are Looking For?

Chat with us